1. Who supplies the services
QB Services is the business brand. Legal supplier: To be confirmed before launch. Registration country: To be confirmed before launch. The business address and customer support details appear on our Contact & business details page.
These terms, the accepted written quote and the linked policies explain the proposed service. The quote identifies the actual supplier before you commit to an order.
2. Quotes and acceptance
Our services are commissioned through custom project quotes. A quote describes the deliverables, price and currency, payment stages, timetable, responsibilities and included revisions. Work begins only after the scope is accepted and any agreed initial payment and required inputs are received.
Read the quote and these policies before accepting. A later quote or invoice does not silently remove the published 14-day refund promise. Additional work or changed deadlines require written agreement. Mandatory customer rights take priority over any conflicting term.
3. Prices and payment
The quote states the total payable, currency, applicable taxes and any separately approved expenses. Deposits and milestone payments apply only when stated in that quote. There is no automatic recurring billing or renewal.
We explain any outstanding amount before pausing unpaid work. We do not impose an undisclosed late fee. Paid advertising budgets and third-party subscriptions must be identified separately from our fees.
4. Project responsibilities
You provide accurate instructions, lawful content, approvals and the access needed for the agreed work. Use delegated or role-based access where available instead of sharing passwords. You must have permission to use any material you provide.
We communicate material changes to the agreed delivery plan. Delays caused by missing inputs are discussed with you; they do not authorize unlimited or undisclosed charges.
5. Deliverables and results
We supply the deliverables described in the accepted scope with reasonable care. Revision allowances and the review process are set out before work begins.
Marketing results depend on external factors. We do not promise a particular search ranking, revenue, sales volume, advertising approval or payment-provider decision.
6. Materials and intellectual property
You retain rights to your own content. The written quote must identify the rights or licences supplied with final deliverables and any third-party licence restrictions. Existing tools, fonts, software and licensed assets remain subject to their owners’ terms.
We will not use your name, logo or private project materials in a public portfolio without your permission.
7. Refunds, cancellations and suspension
The Refund policy provides a full service-payment refund for requests made within 14 calendar days of that payment, even after work starts. The Cancellation policy explains how to stop a project and how later requests are handled.
We may pause or end work if instructions are unlawful, necessary authorization is missing or an agreed payment is overdue. We explain the reason and account for undelivered prepaid work. This does not override the refund policy or your statutory rights.
8. Confidentiality and personal information
Both parties should use non-public project information only for the project or a legal obligation. Our Privacy policy explains how business contact information and website data are handled. Work involving your customers’ personal data requires an appropriate separate written processing arrangement before access is provided.
9. Problems and customer rights
If there is a service problem, contact us with your order reference and the outcome you are seeking. We will review the agreed scope and discuss correction, cancellation or an applicable refund.
Nothing here excludes rights or liability that cannot lawfully be excluded, prevents a lawful payment dispute, or requires you to waive a statutory remedy. The applicable law depends on the supplier, customer and transaction; this draft does not impose a foreign court or arbitration clause.
10. Changes to these terms
We may revise these terms for future orders. A revision does not retrospectively change an accepted order without agreement, except where applicable law requires it. Keep a copy of the quote and policies supplied with your order.